Difference between revisions of "JReviews:Troubleshooting FAQ"

Revision as of 20:09, 15 July 2010

For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.

License

Just purchased an add-on but it says it’s not active or I can’t find it

Go to the JReviews admin license screen. Clear the local key text area and re-submit the license number. This will fetch a new local key that includes the recently purchased add-on information. If that doesn't work submit a ticket.

Why do I see a license expiration in the JReviews admin if I purchased a never expiring license?

Even though your license never expires, the local key has a valid life of 15 days. When the 15-day period has passed, the key is automatically renewed and stored in the database. This is done to reduce the risk of fraud and enables you to move the license as explained above in point a). For more information, read this article http://docs.reviewsforjoomla.com/How_does_the_JReviews_license_work

Installation & Configuration

I am getting an ionCube not installed error "Site error: the file /some/path/components/com_jreviews/jreviews/admin_controllers/my_controller.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator."

• If this is the first time you install JReviews, you must also install the ionCube loaders on your site
• If it was working before, this means something changed on your server that made the ionCube loaders stop working. You’ll need to contact your host to find out what they changed. You might need to upgrade the loaders to the latest version.

I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."

You need to check the "upload_max_filesize" setting in your server’s php.ini file and increase it to at least 8M so the the package can be installed without a server timeout.

Menus, SEF and Modules

Menu highlighting gets lost

http://docs.reviewsforjoomla.com/Making_JReviews_Menus_active_when_viewing_listing_detail_pages

Clicking on listing links in JReviews list pages reload the page instead of taking me to the detail page

Make sure all your menus have unique aliases. If you created the hidden Joomla menus required for proper sef url functionality, these cannot have the same aliases as their JReviews equivalents. Module assignments are lost on detail pages http://docs.reviewsforjoomla.com/Using_Joomla_Core_SEF http://www.reviewsforjoomla.com/videos/missing-module-tutorial.htm

Translation, text label changes

How to translate or change the text strings used in JReviews?

http://docs.reviewsforjoomla.com/How_to_edit_the_JReviews_language_files

Errors and issues

Ordering and/or pagination links are not working

• If you have sh404sef installed, make sure you also enabled Joomla SEF as explained here: http://docs.reviewsforjoomla.com/Using_sh404SEF_with_JReviews
• If JReviews category page urls are not sef, then sh404sef is not setup correctly.

The review form submission hangs

• Add the &tmpl=component param to the url which will load JReviews only and try again. If that works it means there’s a conflict with a module or plugin that is also loading on that page.

• Look at the source of the page (without the tmpl=component parameter) on your browser and search for other instances of jQuery. If another extension loads jQuery you need to disable it to see if that is causing the problem.
• Try disabling 3rd party plugins and modules until you find the conflicting one
• Check the conflicts board on the forum

• Try disabling email notifications and auto-Tweets to see if you can rule those out as being the cause of the problem.
• Use Firebug to view the response of the ajax request once you click on submit. This will appear in the “Console” tab in Firebug and you need to click on the “response” tab of the request you see appear when you press the submit button. Let us know what the response is in your post or ticket.

I am getting an error notice “undefined index view” in the detail page

http://www.reviewsforjoomla.com/forum/index.php?topic=5417.msg22178#msg22178