Difference between revisions of "JReviews:Troubleshooting FAQ"

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For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.
 
For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.
  
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__TOC__
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== License ==
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*[[Why do I see a license expiration in the JReviews admin if I purchased a never expiring license]]
  
  
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==License==
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== Client Area ==
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====Why do I see a license expiration in the JReviews admin if I purchased a never expiring license?====
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*[[I can't find the downloads for GeoMaps, PaidListings or Everywhere add-ons]]
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Even though your license never expires, the local key has a valid life of 15 days. When the 15-day period has passed, the key is automatically renewed and stored in the database. This is done to reduce the risk of fraud. It also provides a way to let you move the license to a different domain if required. For further information on how the license works read http://docs.reviewsforjoomla.com/How_does_the_JReviews_license_work.
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*[[Just purchased an add-on but it says it’s not active]]
  
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==Client Area==
 
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====I can't find the downloads for GeoMaps, PaidListings or Everywhere add-ons====
 
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The add-ons don't have client area downloads. The Everywhere add-on is bundled with JReviews and will show up in the admin screen once you submit your license number. GeoMaps and PaidListings are both installed via the remote installer/updater menu in the JReviews administration.
 
  
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== Installation & Configuration ==
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*[[I am getting an ionCube not installed error]]
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*[[I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."]]
  
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====Just purchased an add-on but it says it’s not active====
 
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Go to the JReviews admin license screen. Clear the local key text area and re-submit the license number. This will fetch a new local key that includes the recently purchased add-on information. If that doesn't work submit a ticket.
 
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==Installation & Configuration==
 
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====I am getting an ionCube not installed error "Site error: the file /some/path/components/com_jreviews/jreviews/admin_controllers/my_controller.php  requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator."====
 
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:*If this is the first time you install JReviews, you must also install the ionCube loaders on your site. Read the [[JReviews Pre-install requirements]].
 
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:*If it was working before, this means something changed on your server that made the ionCube loaders stop working. You’ll need to contact your host to find out what they changed. You might need to upgrade the loaders to the latest version.
 
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====I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."====
 
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You need to check the "upload_max_filesize" setting in your server’s php.ini file and increase it to at least 8M so the the package can be installed without a server timeout.
 
  
  

Revision as of 10:26, 17 June 2011

For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.

License


Client Area


Installation & Configuration


Menus, SEF and Modules

Menu highlighting gets lost

http://docs.reviewsforjoomla.com/Making_JReviews_Menus_active_when_viewing_listing_detail_pages

Clicking on listing links in JReviews list pages reload the page instead of taking me to the detail page

Make sure all your menus have unique aliases. If you created the hidden Joomla menus required for proper sef url functionality, these cannot have the same aliases as their JReviews equivalents.

Module assignments are lost on detail pages

Read the following article and watch the video tutorial:

http://docs.reviewsforjoomla.com/Using_Joomla_Core_SEF

http://www.reviewsforjoomla.com/videos/missing-module-tutorial.htm


Translation, text label changes

How to translate or change the text strings used in JReviews?

http://docs.reviewsforjoomla.com/How_to_edit_the_JReviews_language_files


Errors and things that don't work

Too much spacing in detail pages

  • Edit the /components/com_jreviews/jreviews/views/themes/default/listings/detail.thtml file and replace:


<?php echo nl2br($listing['Listing']['text']);?>

with: 

<?php echo $listing['Listing']['text'];?>

Ordering and/or pagination links are not working

The listing or review form submission hangs

  • Add the &tmpl=component param to the url. If you use a sef component then add ?tmpl=component. This will remove your Joomla template and modules and load JReviews by itself. Now try the submission again. If it works it means there’s a conflict with a module or plugin that is also loading on that page.
  • Look at the source of the page (without the tmpl=component parameter) on your browser and search for other instances of jquery. If another extension loads jQuery you need to disable it to find out if that is what is causing the problem.
  • Try disabling 3rd party plugins and modules until you find the conflicting one
  • Check the conflicts board on the forum
  • Try disabling email notifications and auto-Tweets in order to rule those out as being the cause of the problem.
  • Use Firebug to view the response of the ajax request once you click on submit. This will appear in the “Console” tab in Firebug and you need to click on the “response” tab of the request that appears when you press the submit button. Let us know what the response is in your post or ticket.

Images are not uploaded with listings or thumbnails are not created

Make sure the following two folders exist and are writable by Joomla. Otherwise create them and change ownership/writing permissions as necessary.

  • /images/stories/jreviews/
  • /images/stories/jreviews/tn/

I am getting an error notice “undefined index view” in the detail page

http://www.reviewsforjoomla.com/forum/index.php?topic=5417.msg22178#msg22178

I am getting a warning "Invalid argument supplied for foreach()" in the detail page

http://www.reviewsforjoomla.com/forum/index.php?topic=4515.msg18363#msg18363

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