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| | For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes. | | For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes. |
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| − | __TOC__
| + | == License == |
| | + | *[[Why do I see a license expiration in the JReviews admin if I purchased a never expiring license]] |
| | | | |
| | + | == Client Area == |
| | + | *[[I can't find the downloads for JReviews add-ons]] |
| | + | *[[Just purchased an add-on but it says it’s not active]] |
| | | | |
| − | ==License== | + | == Installation & Configuration == |
| − | ====Why do I see a license expiration in the JReviews admin if I purchased a never expiring license?====
| + | *[[I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."]] |
| − | Even though your license never expires, the local key has a valid life of 15 days. When the 15-day period has passed, the key is automatically renewed and stored in the database. This is done to reduce the risk of fraud and enables you to move the license as explained above in point a). For more information, read this article http://docs.reviewsforjoomla.com/How_does_the_JReviews_license_work.
| + | *[[I am not able to use the remote install and updates page to update JReviews or install add-ons]] |
| | | | |
| − | ==Client Area== | + | == Media == |
| − | ====I can't find the downloads for GeoMaps, PaidListings or Everywhere add-ons====
| + | |
| − | The add-ons don't have client area downloads. The Everywhere add-on is bundled with JReviews and will show up in the admin screen once you submit your license number. GeoMaps and PaidListings are both installed via the remote installer/updater menu in the JReviews administration.
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| | + | *[[I get "Upload directory is not writable" error when uploading media.]] |
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| − | ====Just purchased an add-on but it says it’s not active==== | + | == Menus, SEF and Modules == |
| − | Go to the JReviews admin license screen. Clear the local key text area and re-submit the license number. This will fetch a new local key that includes the recently purchased add-on information. If that doesn't work submit a ticket.
| + | *[[Module assignments are lost on detail pages]] |
| | + | *[[Custom title set in SEO Manager not working]] |
| | + | *[[Why are some of my JReviews pages showing homepage modules]] |
| | + | *[[How to fix broken layout of Listings and Reviews modules]] |
| | | | |
| − | ==Installation & Configuration== | + | == Errors and things that don't work == |
| − | ====I am getting an ionCube not installed error "Site error: the file /some/path/components/com_jreviews/jreviews/admin_controllers/my_controller.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator."====
| + | *[[Creating new custom fields no longer works]] |
| − | :*If this is the first time you install JReviews, you must also install the ionCube loaders on your site. Read the [[JReviews Pre-install requirements]].
| + | *[[Ordering and/or pagination links are not working]] |
| − | :*If it was working before, this means something changed on your server that made the ionCube loaders stop working. You’ll need to contact your host to find out what they changed. You might need to upgrade the loaders to the latest version.
| + | *[[The listing or review form submission hangs]] |
| − | ====I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."====
| + | |
| − | You need to check the "upload_max_filesize" setting in your server’s php.ini file and increase it to at least 8M so the the package can be installed without a server timeout.
| + | |
| | | | |
| − | | + | == WordPress == |
| − | ==Menus, SEF and Modules== | + | *[[How to fix layout issues of JReviews content in certain WordPress themes]] |
| − | ====Menu highlighting gets lost====
| + | |
| − | http://docs.reviewsforjoomla.com/Making_JReviews_Menus_active_when_viewing_listing_detail_pages
| + | |
| − | ====Clicking on listing links in JReviews list pages reload the page instead of taking me to the detail page====
| + | |
| − | Make sure all your menus have unique aliases. If you created the hidden Joomla menus required for proper sef url functionality, these cannot have the same aliases as their JReviews equivalents.
| + | |
| − | ====Module assignments are lost on detail pages====
| + | |
| − | Read the following article and watch the video tutorial:
| + | |
| − | | + | |
| − | http://docs.reviewsforjoomla.com/Using_Joomla_Core_SEF
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| − | | + | |
| − | http://www.reviewsforjoomla.com/videos/missing-module-tutorial.htm
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| − | | + | |
| − | | + | |
| − | ==Translation, text label changes==
| + | |
| − | ====How to translate or change the text strings used in JReviews?====
| + | |
| − | http://docs.reviewsforjoomla.com/How_to_edit_the_JReviews_language_files
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| − | | + | |
| − | | + | |
| − | ==Errors and things that don't work==
| + | |
| − | | + | |
| − | ====Too much spacing in detail pages====
| + | |
| − | * Edit the /components/com_jreviews/jreviews/views/themes/default/listings/detail.thtml file and replace:
| + | |
| − | | + | |
| − | | + | |
| − | <source lang="php">
| + | |
| − | <?php echo nl2br($listing['Listing']['text']);?>
| + | |
| − | </source>
| + | |
| − | | + | |
| − | with:
| + | |
| − | | + | |
| − | <source lang="php">
| + | |
| − | <?php echo $listing['Listing']['text'];?>
| + | |
| − | | + | |
| − | </source>
| + | |
| − | | + | |
| − | ====Ordering and/or pagination links are not working====
| + | |
| − | *If you have sh404sef installed, make sure you also enabled Joomla SEF as explained here: http://docs.reviewsforjoomla.com/Using_sh404SEF_with_JReviews
| + | |
| − | *If JReviews category page urls are not sef, then sh404sef is not setup correctly.
| + | |
| − | | + | |
| − | ====The listing or review form submission hangs====
| + | |
| − | *Add the &tmpl=component param to the url. If you use a sef component then add ?tmpl=component. This will remove your Joomla template and modules and load JReviews by itself. Now try the submission again. If it works it means there’s a conflict with a module or plugin that is also loading on that page.
| + | |
| − | :*Look at the source of the page (without the tmpl=component parameter) on your browser and search for other instances of jquery. If another extension loads jQuery you need to disable it to see if that is causing the problem.
| + | |
| − | :*Try disabling 3rd party plugins and modules until you find the conflicting one
| + | |
| − | :*Check the conflicts board on the forum
| + | |
| − | *Try disabling email notifications and auto-Tweets to see if you can rule those out as being the cause of the problem.
| + | |
| − | *Use Firebug to view the response of the ajax request once you click on submit. This will appear in the “Console” tab in Firebug and you need to click on the “response” tab of the request you see appear when you press the submit button. Let us know what the response is in your post or ticket.
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| − | | + | |
| − | ====Images are not uploaded with listings or thumbnails are not created====
| + | |
| − | Make sure the following two folders exist and are writable by Joomla. Otherwise create them and change ownership/writing permissions as necessary.
| + | |
| − | */images/stories/jreviews/
| + | |
| − | */images/stories/jreviews/tn/
| + | |
| − | | + | |
| − | ====I am getting an error notice “undefined index view” in the detail page====
| + | |
| − | http://www.reviewsforjoomla.com/forum/index.php?topic=5417.msg22178#msg22178
| + | |
| − | | + | |
| − | ====I am getting a warning "Invalid argument supplied for foreach()" in the detail page====
| + | |
| − | http://www.reviewsforjoomla.com/forum/index.php?topic=4515.msg18363#msg18363
| + | |
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| | | | |
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| | + | __NOTOC__ |
| | | | |
| | [[Category:JReviews]] | | [[Category:JReviews]] |
| | [[Category:FAQ]] | | [[Category:FAQ]] |
For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.