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| − | For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes. | + | For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes. |
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| − | __TOC__
| + | == License == |
| | + | *[[Why do I see a license expiration in the JReviews admin if I purchased a never expiring license]] |
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| − | ==License== | + | == Client Area == |
| − | ====Just purchased an add-on but it says it’s not active or I can’t find it====
| + | *[[I can't find the downloads for JReviews add-ons]] |
| − | Go to the JReviews admin license screen. Clear the local key text area and re-submit the license number. This will fetch a new local key that includes the recently purchased add-on information. If that doesn't work submit a ticket.
| + | *[[Just purchased an add-on but it says it’s not active]] |
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| − | ====Why do I see a license expiration in the JReviews admin if I purchased a never expiring license?==== | + | == Installation & Configuration == |
| − | Even though your license never expires, the local key has a valid life of 15 days. When the 15-day period has passed, the key is automatically renewed and stored in the database. This is done to reduce the risk of fraud and enables you to move the license as explained above in point a). For more information, read this article http://docs.reviewsforjoomla.com/How_does_the_JReviews_license_work
| + | *[[I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."]] |
| | + | *[[I am not able to use the remote install and updates page to update JReviews or install add-ons]] |
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| − | ==Installation & Configuration== | + | == Media == |
| − | ====I am getting an ionCube not installed error "Site error: the file /some/path/components/com_jreviews/jreviews/admin_controllers/my_controller.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator."====
| + | |
| − | :*If this is the first time you install JReviews, you must also install the ionCube loaders on your site. Read the [[JReviews Pre-install requirements]].
| + | |
| − | :*If it was working before, this means something changed on your server that made the ionCube loaders stop working. You’ll need to contact your host to find out what they changed. You might need to upgrade the loaders to the latest version.
| + | |
| − | ====I cannot install JReviews, get the error "There was an error uploading this file to the server. Unable to find install package."====
| + | |
| − | You need to check the "upload_max_filesize" setting in your server’s php.ini file and increase it to at least 8M so the the package can be installed without a server timeout.
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| | | | |
| − | ==Menus, SEF and Modules==
| + | *[[I get "Upload directory is not writable" error when uploading media.]] |
| − | ====Menu highlighting gets lost====
| + | |
| − | http://docs.reviewsforjoomla.com/Making_JReviews_Menus_active_when_viewing_listing_detail_pages
| + | |
| − | ====Clicking on listing links in JReviews list pages reload the page instead of taking me to the detail page====
| + | |
| − | Make sure all your menus have unique aliases. If you created the hidden Joomla menus required for proper sef url functionality, these cannot have the same aliases as their JReviews equivalents.
| + | |
| − | ====Module assignments are lost on detail pages====
| + | |
| − | Read the following article and watch the video tutorial:
| + | |
| | | | |
| − | http://docs.reviewsforjoomla.com/Using_Joomla_Core_SEF
| + | == Menus, SEF and Modules == |
| | + | *[[Module assignments are lost on detail pages]] |
| | + | *[[Custom title set in SEO Manager not working]] |
| | + | *[[Why are some of my JReviews pages showing homepage modules]] |
| | + | *[[How to fix broken layout of Listings and Reviews modules]] |
| | | | |
| − | http://www.reviewsforjoomla.com/videos/missing-module-tutorial.htm
| + | == Errors and things that don't work == |
| | + | *[[Creating new custom fields no longer works]] |
| | + | *[[Ordering and/or pagination links are not working]] |
| | + | *[[The listing or review form submission hangs]] |
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| − | ==Translation, text label changes== | + | == WordPress == |
| − | ====How to translate or change the text strings used in JReviews?====
| + | *[[How to fix layout issues of JReviews content in certain WordPress themes]] |
| − | http://docs.reviewsforjoomla.com/How_to_edit_the_JReviews_language_files
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| | | | |
| | | | |
| − | ==Errors and issues==
| + | |
| − | ====Ordering and/or pagination links are not working====
| + | __NOTOC__ |
| − | *If you have sh404sef installed, make sure you also enabled Joomla SEF as explained here: http://docs.reviewsforjoomla.com/Using_sh404SEF_with_JReviews
| + | |
| − | *If JReviews category page urls are not sef, then sh404sef is not setup correctly.
| + | [[Category:JReviews]] |
| − | ====The review form submission hangs====
| + | [[Category:FAQ]] |
| − | *Add the &tmpl=component param to the url which will load JReviews only and try again. If that works it means there’s a conflict with a module or plugin that is also loading on that page.
| + | |
| − | :*Look at the source of the page (without the tmpl=component parameter) on your browser and search for other instances of jQuery. If another extension loads jQuery you need to disable it to see if that is causing the problem.
| + | |
| − | :*Try disabling 3rd party plugins and modules until you find the conflicting one
| + | |
| − | :*Check the conflicts board on the forum
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| − | *Try disabling email notifications and auto-Tweets to see if you can rule those out as being the cause of the problem.
| + | |
| − | *Use Firebug to view the response of the ajax request once you click on submit. This will appear in the “Console” tab in Firebug and you need to click on the “response” tab of the request you see appear when you press the submit button. Let us know what the response is in your post or ticket.
| + | |
| − | ====I am getting an error notice “undefined index view” in the detail page====
| + | |
| − | http://www.reviewsforjoomla.com/forum/index.php?topic=5417.msg22178#msg22178
| + | |
For any type of problem, if you have recently modified any core php JReviews files, you must revert to the original to make sure the issue is unrelated to your changes.